Return and Refunds

At Rattano, we want you to love your new furniture. If for any reason you’re not completely satisfied, our 30-day return policy makes it easy to return or exchange your order.

 

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•You have 30 days from the date of delivery to request a return.

•Items must be unused, unassembled, and in their original packaging.

•Proof of purchase (order number or receipt) is required for all returns.

 

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1.Contact our customer service team at support@rattanofurniture.co.uk with your order details.

2.We’ll confirm your return and provide instructions for arranging collection.

3.Returns are handled by our courier partner, DX Freight.

 

Note: A return collection fee may apply unless the item is faulty or damaged.

 

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•Please inspect your order upon delivery.

•If your furniture arrives damaged or with a manufacturing fault, contact us within 48 hours with photos of the issue.

•We will arrange a replacement, repair, or full refund at no cost to you.

 

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•Refunds are processed once we have received and inspected the returned item.

•Approved refunds will be issued to your original payment method within 5–10 working days.

 

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•Returns outside of the 30-day window may not be accepted.

•Assembled, used, or damaged items (unless faulty) are not eligible for return.

•Clearance or ex-display items are final sale, unless faulty.

 

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If you have any questions about your return or refund, our team is here to help:

 

📧 Email: support@rattanofurniture.co.uk