Frequently Asked Questions

FAQ

Explore answers to our most common customer questions. Still unsure? Contact us — we’re happy to help.

What is rattan furniture made of?

We use durable synthetic PE rattan, designed to handle British weather. Frames are powder-coated steel or aluminum for strength and longevity.

Are the cushions included?

Yes — all sets include water-resistant cushions with removable, washable covers.

Is your furniture weatherproof?

Yes, it’s weather-resistant and UV-protected. For best results, use a furniture cover in heavy rain or during winter.

How long does delivery take?

Delivery takes 3–7 working days. You’ll get tracking information once your order ships.

Is delivery free?

Absolutely — we offer free UK mainland delivery on all orders.

Can I choose my delivery date?

You can select a preferred delivery window after checkout. Our courier will confirm the exact slot closer to delivery.

Is the furniture pre-assembled?

Some light assembly is required. All tools and clear instructions are included.

Do you offer an assembly service?

Yes — available at checkout for selected postcodes. Contact us to check if it’s offered in your area.

How do I clean rattan furniture?

Use a soft cloth with warm water and mild soap. Avoid harsh chemicals. Cushion covers can be machine washed on a gentle cycle.

Can I leave it outside year-round?

Our furniture is made for outdoor use, but we recommend covering it in winter to preserve its best condition.

What’s your return policy?

You have 30 days to return your item for a full refund if you’re not satisfied. Items must be unused and in original packaging.

Is there a warranty?

Yes — all Rattano products come with a 12-month warranty against manufacturing defects.